Shipping policy
OUR US SHIPPING IS CURRENTLY ON HOLD DUE TO TARIFFS AND CUSTOMS CLEARANCE PROCESS DIFFICULTIES
Free Shipping Across Canada On Online Orders Over $149*. Excludes Rural areas & USA
For Orders outside US, Canada and select International locations, please contact us for shipping quotes.
*We reserve the right to correct any errors, inaccuracies or omissions (including pricing) and to change or update information or cancel orders if any information on our websites is inaccurate at any time without prior notice (including after you have submitted an order). Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.
*Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.
*Shipments to Alaska & Hawaii and International orders may have an additional shipping cost applied.
*Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
*Consolidated Shipments: Entire orders will be shipped together if possible.
To give you the best possible service, we use a variety of couriers depending on which best suits your needs. You will have the ability to select your courier of choice during the checkout process however we reserve the right to change the designated courier for your order at any time. This may be due to various factors, including but not limited to, cost, service availability, or delivery speed. Please note that when the delivery team brings a package to you, a signature may be required to finalize the delivery.
In-Store Pickup Policy
Orders placed online with In-Store Pickup selected must be picked up at our store within 20 days of being notified that the order is ready. If an order is not picked up within this timeframe, we reserve the right to cancel the order and return the items to our inventory.
If you are unable to pick up your order within the required timeframe, please contact us as soon as possible. Pickup extensions may be available at our discretion.
Important: Orders that are not picked up within the stated timeframe may be cancelled without further notice. Special-order items may be subject to a 25% restocking fee upon cancellation.
By selecting In-Store Pickup at checkout, customers acknowledge and agree to the terms of this policy.
Your order can be cancelled up until it's shipped. Orders with special order items, are subject to a 25% restocking fee. Items that are shipped directly from our vendor locations, cannot be canceled.
