If you would like to make a return or exchange, you must contact us by phone or email and receive a RMA number and shipping instructions before returning your item(s). Items returned to us without notification will not be eligible for a refund or exchange.
*All returns must be within 30 days of delivery. Returns and exchanges must be in new condition and must include all instructions and original packing material. A copy of your packing list must be accompanied with all returns. Customer pays all return shipping charges.
*We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more than 30 days after delivery.
*Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
*Special Orders may be returned at our discretion.
*Any product that's not in new condition is not returnable.
*We are not responsible for packages lost during return shipping.
- Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
- Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
- Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.